Service and Technical Support

Mikkelsen Graphic Engineering is dedicated to providing
the highest level of technical support to its customers. MGE employs knowledgable technicians that specialize in each product we sell. Select a category from the drop-down menu
to browse technical support information.

Recent News and Notes

MGE now has after hours tech support
Aug 3, 2007

We currently have after hours tech support from 4:30pm to 8pm central time Monday through Friday if you are a warranty or contract customer this support is free all other customers will have to go to the i-cut tools web site http://icuttools.com/ and purchase after hours tech support minutes with a credit card.

i-cut 6.3 b5 is now CS3 compatible
Aug 3, 2007

Any customer that wants to be able to import CS3 files into i-cut can now contact MGE to have the newest i-cut 6.3 b5 CD shipped to them.

ai-cut plugin doesn't work on CS3 for MACs
Jun 18, 2007

ai-cut plugin doesn't work on CS3 for MACs we are currently working on it and we perdict that it will be done in 3 months.

i-cut is not windows Vista compatible
Jun 7, 2007

i-cut version 7.0 will be compatible with windows vista.

i-cut doesn't work with MACs
Jun 7, 2007

i-cut is not compatible with MACs